Conversation Key

Pick Your Step
    



Let's Talk
We are here to listen. When you call Opto, your first point of contact is our Concierge Team. Tell us about your merchandise, style preferences, and timelines. Fill us in on your concerns, expectations, constraints, and demands of your business. Your Concierge will explain and prepare your team for the process ahead, then introduce a Designer that is a perfect fit for your needs.

Meet Your Designer
During the initial consultation, your Designer will provide you with the creative and technical support to achieve the solution that is best for you. He works to build a personal relationship with you to ensure that your project is completed to your satisfaction. He will also be your line of communication to everyone behind the scenes at Opto, personally checking in with the people handling your project every step of the way.

Your vision, our Options
After we understand your project scope, we start to discuss all of our options. Our catalog and website only highlight a few; the real value of Opto is in the options we create specifically for you. As your Designer, we open your eyes to fresh new ideas that fit in your timeline and budget.

Exploring Your Solution
After your Designer understands your requirements, he'll provide you with an itemized quotation and a visual representation to make sure our solution is your solution. We work together to refine your vision, adjust to new factors, and fine-tune your suite of products to make sure you receive the best possible solution for your particular merchandise.

Let's Get Rolling
Once you're ready to go, so are we! With a signed proposal in hand, our engineering and order team prepares all documentation necessary to fabricate your order. No need to sweat the details; we have everything covered.

Manufacturing
We manufacture locally. We don't outsource. We don't offshore. The people who build your products are just a short walk away from your Designer. Our close proximity helps us have a seamless manufacturing process.

Assembling Your Order
Just like our manufacturing, our assembly is right here, all under one roof. Our team of master builders ensures your vision is built to withstand the test of time.

Custom Packaging & Shipping
We custom-pack your product with a level of precision and care you won't get anywhere else. We coordinate with each client on special requirements and communicate through the entire shipment process. Once your shipment leaves our dock, we continue to track it until it arrives on time at its final destination.

Easy Install
Opto systems are so easy to install, you'll be wondering why everything can't be this simple. From gondolas to wall systems, we make sure that everything is assembled to your requirements. We ensure every order has a packing list and detailed assembly drawings so you know what goes where and in what order. No hassle, no worry—what more could you ask for?

Your Success, Your Next Project
At the end of each project your Concierge gives you a friendly call to make sure that everything went smoothly. We confirm that all of your expectations were met. We also like to hear about your upcoming year. More display challenges coming your way? Opto is ready to provide your team with more innovative solutions.