Frequently Asked Questions

We work with retailers of all sizes, from small independent shops to international corporate retailers—and everything in between. We have the capabilities and expertise to handle your project, regardless of size or complexity.

You have the option to customize your fixtures with accessories, shelves, signage, powdercoat color, and infill panel materials according to your preference. A key feature of our modular display systems is that they can be tailored precisely to your specifications.

The answer depends on the scale of the adjustment you want to make. If our modular collections don’t have precisely what you need, you may want to explore a tailored solution with us. We’re happy to discuss your requirements and find the best fit.

Yes. We powdercoat to specification or can color match.

Each and every designer on our team has visual merchandising experience, and they utilize that experience when helping you define and refine your vision for your retail space. Our engineering team also develops new systems with visual merchandising principles in mind.

Yes! We will work directly with your architect, design firm, and any other entity that is needed to help bring your retail vision to life. We can be involved as much or as little as you need us to be.

Absolutely! Our team has experience in opening single stores or multi-location rollouts.

Yes. Once we decide together on the look, feel, and functionality of your display systems, we can expand this blueprint to as many stores as you need.

Absolutely. Because our collections are modular and function similarly, you would have no problem mixing collections together. In fact, we encourage it if you believe it would better express your vision.

Yes, this is part of the initial consultation process. Based on square footage and any blueprints/space plans you can provide, our design specialist can give you a good idea of what systems should populate your store, and in what quantities.

If you are developing a custom system with us, depending on the project, there may be an opportunity for us to construct a prototype for your review. Consult your design specialist for more information on this.

Yes, we can provide a care package of standard finish/material samples anytime. Consult your design specialist about what exactly you need.

Due to the customized nature of our systems, we are unable to provide fixture samples. There may be an opportunity to construct a prototype when developing a custom system. There are potential opportunities to see the system you are interested in already in use at a retailer near you. Consult your design specialist to learn more.

Yes. Many of our products are recyclable. Our manufacturing footprint is very small. Virtually all of our subcontractors are located within 50 miles of us.

While each fixture has its own particular set of weight guidelines, you have generally 150 lbs to work with per contact point. If you plan to max out the weight limits of your systems with your merchandise, we highly recommend specifying levelers on your fixtures, and utilizing Perimeter Wall systems. Consult your design specialist for more information and advice on weight loads.

Yes, this is part of the initial consultation process. Our design specialists are adept at working with any budget and tailoring their proposals to meet that budget.

We require a 50% deposit up front to commence your order, and then the balance is due NET 30.

Yes. We need a deposit of 50% of your order once the quotation is signed. Receipt of deposit is the trigger for our internal systems to get to work on your order.

If something changes with your order after you have signed your quotation, let us know about it as soon as possible. Change fees may apply.

No, there are not minimums, whether they be fixtures or accessories.

We typically do not do preliminary site visits. Depending on the project complexity, we may be able to visit. Fees may apply.

Generally speaking, the minimum lead times of our different collections are: Classic/Edge/Basics/Snap!: 2 Weeks, Reveal/Evolve: 4-6 Weeks. It’s important to note that certain accessory, finish, and material choices may increase lead time. Consult your design specialist to get a clearer picture on the lead-time window for your particular fixture configurations.

Shipping is an additional charge to your order. Our shipping department is very flexible in meeting your requirements. Whether you have your own freight carrier or would like us to select one for you, we can handle your request.

Depending on workload of our factory, this might be possible. Expediting fees may apply. Consult your design specialist to discuss expediting options.

Of course! Our shipping department is flexible and can target any place and time for scheduled delivery.

Yes, we do! Even though our systems come with user-friendly instructions on installation, we can arrange for an OPTO team member to come on-location and supervise your install, from beginning to end. Fees may apply for this service.

We want to know about it right away! Contact our customer service department at 847-541-6786 or email at customerservice@optosystem.com, and we will assist you immediately to solve any problems you may have.

Returns vary based on product selection and may be subject to a restocking fee. Consult your designer.

No project is typical to us, but depending on complexity, a project from concept to completion (signed quotation) can take anywhere from a couple days to a couple weeks.